Open Book



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School of International Studies, University of the Pacific, USA, 

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Giving Feedback

Giving Negative Feedback across Cultures, Erin Meyer, 2015


Feedback video, London School of International Communication, 2017


The Most Productive Ways to Disagree Across Cultures, Erin Meyer, 2015


Humor and disagreement: Identity construction and cross-cultural enrichment, Rania Habib, 2008


How to Argue Across Cultures, Harvard Business Review, Jeanne Brett, Kristin Behfar, Jeffrey Sanchez-Burks, 2013


"Thank you" and "Sorry"

Universals and cultural diversity in the expression of gratitude, Simeon Floyd, Giovanni Rossi, Julija Baranova, Joe Blythe, Mark Dingemanse, Kobin H. Kendrick, Jörg Zinken and N.J.Enfield, 2008


Unspoken cooperation more important than saying 'thank you', News 23 May 2018, University of Sydney


Sorry seems to be the hardest word: Cultural differences in apologizing effectively, Saïd Shafa, Fieke Harinck, Naomi Ellemers, 2017